1. Type of Warranty and Validity

 

1.1 Within Warranty Period

ICOP products are covered by a standard 1-year limited warranty, effective from the date of shipment.

• 1.1.1 Defect On Arrival (DOA) – Defective New Product: If a product is found to be defective upon arrival, customers must notify ICOP within 30 days from the shipment date.
• 1.1.2 Return Material Authorization (RMA) – Defective Product Within Warranty Period: For product defects occurring within 1 year from the shipment date, customers may request RMA service.

 

1.2 Outside of Warranty Period

Products that exceed the 1-year warranty period are considered out of warranty. Repairs and maintenance will be charged accordingly.

1.3 Extended Warranty

Customers may request an extended warranty service period for an additional service charge. Please contact ICOP Sales for more details.

 

2. Maintenance Service within Warranty Period

 

Customers who purchased ICOP products and use them under normal conditions are entitled to maintenance service within the warranty period, should a product issue occur during that time.

 

3. Exclusions from Warranty and Limitation of Liability

 

Warranty service will not apply, and maintenance charges will be levied, under the following conditions:

3.1 The product is out of the warranty period.

3.2 The product is damaged under any of the following conditions, even within the warranty period:

• 3.2.1 Improper Use or Unauthorized Modification

          Includes any unauthorized repairs or modifications, use of incompatible accessories, or operation outside of the specified environment.

• 3.2.2 Physical or Human-Induced Damage

        Includes damages caused by dropping, impact, liquid intrusion, mishandling, or improper storage.

3.3 Limitation of Liability

ICOP assumes no liability for any damages, lost profits, lost savings, or any other incidental or consequential damages resulting from the use, misuse of, or inability to use this product. ICOP shall not be liable for any claim made by any other related party.

Return authorization must be obtained from ICOP before any returned merchandise is accepted.

 

4. RMA and DOA Procedures

 

• For both RMA and DOA requests, ICOP's technical team will conduct a thorough investigation to determine the root cause of the issue.

 

• If the issue is confirmed to be caused by ICOP, warranty terms will apply and ICOP will cover the repair or replacement cost.

 

• If the investigation concludes that the issue is due to customer misuse or non-warranty conditions, the DOA case will be transferred to the standard RMA process, and relevant service charges may apply.

 

5. Shipping Policy

 

• RMA Cases:

        The customer is responsible for one-way shipping to return the product to ICOP’s office. ICOP will cover the return shipping cost back to the customer after repair or replacement.

• DOA Cases:

        If ICOP is found responsible for the DOA issue after investigation, ICOP will cover both-way (round trip) shipping costs.

• If the issue is determined to be customer-induced, the DOA case will be converted to an RMA, and the standard RMA shipping policy will apply.

 

6. Restocking Fee

 

For product returns not related to warranty claims, a restocking fee of 20% of the item’s cost will be applied.