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Please
contact the ICOP sales office where you purchase your ICOP
products when you need our technicians to help you with trouble
shooting or other technical support. If the merchandise is
diagnosed as a defect one, you can claim the RMA service from
us. In order to provide you best RMA service, a RMA
number must be obtained from ICOP before you send the return
merchandise to us and the product must be returned within
10 days after the RMA number is issued.
Please
follow the procedure to request a RMA service.
Step
1.
Contact
the ICOP office where you purchase the ICOP products to report
your RMA case, and request a RMA form.
Step
2.
In the
RMA form, please provide the original invoice number, merchandise
serial numbers and detailed description of the items that
will be returned and illustrating the reason to return. Fax
the completed RMA form back to the ICOP office you claim your
RMA number. A complete and detailed description of the problem
in the RMA form will shorten the time for a complete RMA service.
Step
3.
ICOP will
fax you the final RMA form with a RMA number on it. Ship your
return items with a copy of this RMA form enclosed your package.
Please clearly indicate the RMA number outside the carton
to help us trace your shipment.
If the returned
merchandise is returned for credit, it must be received by ICOP
in the like-new condition with their original packaging, including
the user manual, cable and accessories. For items returned for
repair, please ship only the defective parts. After the RMA
items are repaired, ICOP will ship them and pay for the freight
from our office to yours.
Note:
Be sure to clearly mark the RMA # outside the package and
enclosing a completed RMA form. Otherwise, your return will
be refused. Freight collects or COD return will also be rejected.
If your
merchandise is purchased from ICOP's US office, all shipments
will be returned by UPS Ground service. The buyers are responsible
for the freight difference if the express delivery is requested.
ICOP hopes
to provide you the satisfied after sale service and we will
make effort to become your reliable business partner.
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