Please contact the ICOP sales office where you purchase your ICOP products when you need our technicians to help you with trouble shooting or other technical support. If the merchandise is diagnosed as a defect one, you can claim the RMA service from us. In order to provide you best RMA service, a RMA number must be obtained from ICOP before you send the return merchandise to us and the product must be returned within 10 days after the RMA number is issued.
Please follow the procedure to request the RMA service.
Contact the ICOP office where you purchase the ICOP products to report your RMA case, and request a RMA form.
In the RMA form, please provide the original invoice number, merchandise serial numbers and detailed description of the items that will be returned and illustrating the reason to return. Email the completed RMA form back to the ICOP office to claim your RMA number. A complete and detailed description of the problem in the RMA form will shorten the time for a complete RMA service.
ICOP will email you the final RMA form with a RMA number on it. Ship your return items with a copy of this RMA form enclosed your package. Please clearly indicate the RMA number outside the carton to help us trace your shipment.
If the returned merchandise is returned for credit, it must be received by ICOP in the like-new condition with their original packaging, including the user manual, cable and accessories. For items returned for repair, please ship only the defective parts. After the RMA items are repaired, ICOP will ship them and pay for the freight charge from our office to yours.
Note: Be sure to clearly mark the RMA# outside the package and enclosing a completed RMA form. Otherwise, your return will be refused. Freight collects or COD return will also be rejected.
ICOP hopes to provide you the satisfied after sale service and we will make effort to become your reliable business partner.